Reach the studio

One inbox, read by the people who write these pages. We answer in the order things arrive.

Reach us

Worth being plain about the street address: it is a desk in an office tower, not a store. There is no counter, no paint on display and nobody to hand a parcel to. Anything you want to send back goes through the retail partner that sold it, never here.

What lands well here

• How a format behaves: cup against tube, Twin Cup against classic, pan against jelly.
• Which palette size suits the work you describe.
• Paper weights, brush shapes, what to put in a travel kit.
• A correction. If a spec on a product page is wrong, we want to know.

What we cannot do from here

Anything tied to a purchase sits with our retail partner, because they took the payment and they hold the record. We cannot look up an order, change a delivery address, chase a parcel or settle a return. Writing to us first only adds a day.

The route is the same one you bought through: open the order in your account with the partner and use their help channel.

Press and stockists

Same address. Say which of the two it is in the subject line and it gets to the right desk faster.